Returns/Refunds/Shipping

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund minus the cost of shipping.

Norwalk Luggage / Luggageplanet will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective unsued item).

 Buyer is responsible for all return shipping charges. 

Refund Policy

You should expect to receive your refund within 15 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note this return policy does not apply to Broken/Defective/Damaged products after they have been used

Norwalk Luggage / Luggageplanet will assist you in repairing you bag.  Please visit our Luggage Repair page for more information.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We currently cannot ship Victorinox/Swiss Army to international locations
We only accept PayPal for international orders.

When you place an order, we will estimate shipping and delivery dates (please note delivery times do not include processing time) for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Most orders will ship with in 1-3 business days.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Buyer is responsible for all import duties and fees.  Shipping prices shown only include shipping cost and does not cover import taxes and fees.

We only accept PayPal for international orders.

International orders are subject to verification and will be held until transaction has been verified. 

Privacy Policy

Luggageplanet is a divison of Norwalk Luggage Inc.  We do not share your personal information to any third party.  Norwalk Luggage Inc./Luggageplanet will only use your information for the sole purpose of processing and shipping your order. 

Norwalk Luggage Inc./Luggageplanet may also collect and store certain types of anonymous information about your shopping experiences when you visit luggageplanet.com website by setting and accessing cookies on your computer. “Cookies” are small files placed on the hard drive of your computer. These cookies track information such as how often you visit our web site, what pages you view, where you go after you leave the site and what you may have placed in your shopping bag. The cookies are used to facilitate access to our website and to personalize your on-line experience.

Norwalk Luggage Inc. / Luggageplanet will never sell or give your personal information to others.

Consent
By using this website, you consent to the collection and use of this information by Norwalk Luggage Inc./Luggageplanet.com. If our privacy policy changes, all changes will be posted on this page so that you're aware of what information we collect and how it is being used.